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Director of Customer Experience - CX/COE - United States

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Job Title:
Director of Customer Experience - CX/COE - United States
Company:
by Oilandgasjobsearch
Sector:
Oil / Gas
State:
United States
City:
Manhattan, New York, United States
Type:
permanent
Job Description:
Core Responsibilities Ensure best practices in terms of journey mapping and customer-centric design thinking are leveraged in the development of the CX strategy. Plan and monitor CX strategy, work scope and plans, work prioritization, resource management and governance to ensure quality implementation of value added customer experience improvements. Establish and monitor analytics, and performance metrics relating to the customer experience. Manage and monitor operational excellence activities relating to the CX strategy. Maintain open communications, working collaboratively across departments to support a unified approach to customer experience improvements. Manage relationships and contracts with vendors supporting the CX strategy. Manage and monitor Capital and O M budgets for customer journey mapping efforts. Develop and coach employees supporting the CX strategy. Perform other related tasks assignments as required.Required Education/Experience Bachelor´s Degree Eight years work experiencePreferred Education/Experience Degree preferably in Business, Organizational Management or MarketingRequired Work Experience 5 years of managerial experience Project management experience Demonstrated strong communication skills Demonstrated success managing change Demonstrated experience with CX related / customer improved processes is required Demonstrated success leading and managing employees and teams. Demonstrated high energy individual with experience managing multiple tasks or initiatives Demonstrated strong analytical, research, planning and problem-solving abilities Demonstrated ability to deliver exceptional customer experience strategy and/or program. Must have strong interpersonal skills demonstrating experience working successfully with different levels of management, and outside organizations. Must be able to travel as necessary. Must have experience with Microsoft Word, Excel and PowerPoint. Spencer Ogden is acting as an Employment Agency in relation to this vacancy.
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Director of Customer Experience - CX/COE - United States - Find thousand of job offers Director of Customer Experience - CX/COE - United States in United States ,Find all offers posted by this company by Oilandgasjobsearch.
This job is published in categoryOil / Gas, refers to the provinceUnited States Manhattan, New York, United States